You know your business best. We know the business of major events like no other.
- We connect brand experience to the heart of human experience through creative, inspired design.
- We create enduring guest experiences which drive brand affinity & deliver commercial return.
- We own the industry’s leading event management solution Pulse, purpose-built in-house by our experts.
- We deliver turn-key onsite operations and people solutions that perform at global events.
- Our experience informs smart strategies, empowering our clients to drive business growth through their partnerships.
What
We Do
Hospitality Lounges, Houses & Showcasing
Our world-renowned brand experience spaces communicate your narrative, showcase your brand, inspire affinity & create indelible human connections.
Venue Sourcing & Contracting
Meticulously balancing budget, operational needs, and brand/guest experience, we source and contract hotel function spaces and standalone venues for standout hospitality lounges and brand showcases.
Venue Design, Production & Overlay
We specialize in designing and building spaces that bring your brand to life, enhancing both brand identity and guest experience.
Creative Strategy & Consulting
We help you to bring your partnership narrative & event activations to life with our bespoke brand creative.
Bespoke Look & Feel
Our in-house creative team meticulously crafts bespoke event brand stories that vividly and consistently resonate across every touchpoint, visually communicating your unique narrative.
Merchandise & Outfitting
From creative strategy to seamless onsite fulfillment, our turn-key solutions blend creativity with a strong commitment to social and environmental responsibility.
Content & Communications
We excel in designing, delivering, and executing impactful event collateral, from internal and external communications to precision print and production.
Special Events
We transform your vision into unforgettable moments, whether one-of-a-kind galas to sport clinics & inspiring TED-style events.
Strategic Hospitality Architecture
Our strategic hospitality approach begins with your brand, business, and people objectives, optimizing asset utilization to maximize return.
Business Unit Engagement
Galvanize your organization with cohesive, cross-functional hospitality & communications strategies that unite teams toward a common, impactful goal.
Programme Management
Our programme management teams excel in expertly navigating budgets, timelines, stakeholders, and meticulous planning to achieve remarkable outcomes.
Ticketing Strategy to Distribution
As industry leaders in major event ticketing, we oversee the complete process from strategy and usage plans to requests and seamless fulfillment.
Accommodation & Function Space
Our teams initiate hotel research and build relationships in-market years ahead of major events. We negotiate, contract, and expertly manage properties for our clients.
Programme Transport
We are industry leaders at sourcing, planning & managing transport solutions for hospitality guests, onsite workforce & operational teams.
Food & Beverage
Our experts craft culturally inspired F&B solutions that infuse guest preferences with local inspiration for exceptional experiences.
Leisure & Culture
We create authentic cultural immersions that showcase the heart & soul of a Host location & experiences that will never be forgotten.
Pulse – ISO27001 Certified
Pulse is iLUKA’s state-of-the-art event and guest management system, designed & constantly updated by our in-house team to elevate & innovate according to the specific needs of the major events and hospitality sector.
Ticketing Systems
Our integrated digital ticketing module manages your ticket inventory, including seating block management, seat assignment & ticket distribution with full asset tracking & audit.
Transport Management
We excel in major event transportation management, employing systems-based scheduling, vehicle tracking, digital dispatch, and meticulous on-site coordination for flawless delivery.
Inventory Management
Streamline merchandise, outfitting, gifting, and uniform management with Pulse’s advanced digital inventory management & reporting solutions.
Guest Registration & Communications
Pulse manages digital guest registration and communications seamlessly, inviting, tracking, and engaging with guests before, during, and after the event.
Guest Management
Pulse integrates secure back-end management functions with seamless front-end user experience, ensuring a streamlined guest management process.
Security & Safety
Enhance onsite security, and stay informed about your guests’ whereabouts with iTRACK, our advanced app-based Pulse module for seamless staff and guest check-in.
Event Apps
Transform your guest experience with iLUKA’s digital apps—offering real-time itineraries, event info, maps, social features, chat support, and instant notifications.
Workforce Operations
From staff welfare, F&B & laundry to to transport, accreditation & accommodation, we organize, support & manage your major event workforce so they can perform for you, onsite.
Training & Performance
We cultivate exceptional teams trained to deliver unforgettable experiences seamlessly in demanding environments.
Event Readiness
Preparing your pre-event infrastructure to get ahead of issues, ensure continuity and deliver flawlessly.
Event Staff Recruitment
Your event team are the front-line ambassadors of your brand. We recruit, train, and supply the industry’s best talent to brands, venues, and sponsors.
Employee Engagement
Our proven strategies ensure your partnership attracts, retains, rewards, and inspires people at every level throughout your organization.
Event-specific HR
Our expert guidance ensures confidence in understanding local labor laws, staff contracting, and rigorous HR compliance required for major international events.
Accreditation Management
We manage the complex process of stakeholder & workforce accreditation to ensure your people can do their jobs onsite.
Local Event Staffing
iLUKA’s comprehensive staffing solutions for UK events extend from hospitality & catering staff to security & event management experts – tailored for annual, seasonal, or one-time needs.
New Partner Onboarding
iLUKA’s global & domestic partnership onboarding process accelerates learning, leveraging expertise & strategic insights to guide positioning, avoid pitfalls & maximize investment.
Onsite Accelerators
Onsite education with specific focus on Marketing Partner project planning. Classroom & in-field formats provide vital context for observing operations/activations against the immense scale and complexity of a “live” event environment.
PMO / Executive Advisory
iLUKA’s C-Level executives bring 30+ years of experience & specialized expertise to your Partnership PMO, providing senior-level advisory which secures buy-in & approval.
RFP Consultancy
Write major event tenders that deliver exceptional responses across your brand, business & people objectives. Carve out space in a cluttered environment, and select the best suppliers to achieve ambitions.
Partnership Strategy
Leverage our expertise to craft tailored activation strategies that align with your business, brand, and people objectives.
Strategic Workshops
Create informed work-back plans based on firsthand experience of major event scale and complexity. Channel resources, and build plans grounded in fiscal and operational pragmatism.
Financial Modelling
Choose the optimal financial approach for your business, hospitality programmes and partnership activations with our fully-funded, subsidised, and net-zero budget models.
